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Ongoing service provider since late 2014.

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“On engaging FSS to maintain our Fire Alarm and Emergency Lighting, I have found the approach of both management and engineers to be knowledgeable, flexible and above all, professional. I would have no hesitation whatsoever in recommending their services.”

Richard Nevin – Maintenance Manager, Malmaison Birmingham

Malmaison Birmingham is a converted Royal Mail sorting office right at the heart of The Mailbox, an upmarket shopping and dining destination in Birmingham’s city centre. It has Malmaison’s unique stamp on the building, which has 192 super slinky bedrooms and suites.

Fire Safety Services (UK) Ltd have been the ongoing service provider at this site since late 2014 servicing the fire alarm system. The site has a three panel Zitton System which is networked, this also interlinks with The Mailbox fire system and is therefore a complex set up.

Fire Safety Services identified (early into servicing the sites) that the panels on the fire alarm system where in need of an upgrade as the most modern Zitton detection would not interface with their ageing panels and therefore would compromise the integrity of the system. They had been ill advised by other fire alarm companies who said the only solution was to install a brand new fire alarm system, which would be extremely costly.

We undertook a complex project to upgrade all three panels while minimising the down time of the hotel having no fire cover. This was achieved after discussion with Malmaison and a careful and thorough plan being devised. This was completed in less than 24 hours with no disruption to the sites guests or operation to the delight of the staff on site.

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Fire Alarms

We often receive calls from businesses saying they have been quoted thousands of pounds (by other fire safety companies) to replace their fire alarm system.

Most people in charge of a budget for fire safety would obviously seek a number of opinions and comparative quotes before they decide to part with a considerable amount of their company’s budget.

The only reason, we suspect other fire safety companies quote for changing the whole system is that the devices and panel are old and needed upgrading and they don’t necessarily have the expertise to think of a bespoke or alternative solution.

This really does demonstrate how important it is to get comparative quotes from other expert and quality fire safety companies.

Fire Safety Services has a considerable amount of experience and predominantly specializes in fire safety unlike some of our competitors who diversify into security.

We are third party certificated which means we are independently assessed on a regular basis to ensure we comply with the highest possible standards in fire safety.

For more information on our experience with fire alarms read our blog

Our blog is designed to give you a greater understanding about fire safety and how our services can help you. All of our blog posts are written by members of our team who have vast experience in specific aspects of fire safety, so you can be sure that the information you are reading comes from a qualified source.

For posts specifically about fire alarms – click here

Regional Coverage

Need further information or would like to speak to one of our sales department?

Call our head office on: 08000 234114 or email at

East Anglia

Covering: East Anglia & South East

East Midlands

Covering: East Midlands, North East & Scotland

West Midlands

Covering: West Midlands, South West, North West & Scotland


Covering: South & London

Our products & services extend to everything you require to keep your business compliant with todays legislations:

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