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Being able to offer the ‘local touch’ was appealing to Norwich-based manufacturing company Redpack

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“Fire Safety Services exceeded our expectations from day one. During a busy head office relocation, they were able to meet demanding timescales with no difficulties and have always provided expert advice when we need it.

 We also highly recommend the convenience of using a local supplier; whenever minor issues arise or we require a solution, the technicians at Fire Safety Services are always on hand.”

Marketing Manager – Redpack

Working with clients of all shapes and sizes

Fire Safety Services works with clients of all shapes and sizes; many are multi-site companies but we also work with hundreds of smaller, single-site customers across the whole of the UK.

Being able to offer the ‘local touch’ was appealing to Norwich-based manufacturing company Redpack. They specialize in the construction of packaging machinery and operate globally in industries including fresh produce, pharmaceuticals, household products and gifts.

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Supporting Redpack’s ambitious refurbishment plans

They had recently relocated their head office in Norwich and the new site was a stone’s throw from Fire Safety Services’ Norwich service centre. Since the building had been serviced previously by another fire safety company, it made sense for Redpack to continue working with them. However, it wasn’t long before concerns were raised about their technical expertise to aid Redpack’s expansion plans.

Redpack planned to refurbish the entire building to meet their specific needs and they were not satisfied with the details provided by the supplier’s tender for the refurbishment works.

At this point, Redpack contacted us, initially because our service centre was so close to their site. We provided them with a detailed quote for the work they needed, keeping costs as competitive as possible.

Our quote detailed a whole spectrum of fire safety services to Redpack demonstrating our ability to provide a one-stop shop of quality fire protection services.  The quote including prices for:

Our work for Redpack

Redpack were extremely impressed with the level of detail we provided in our quotation and re-assured by our third-party certification gave us the go ahead to start works straightaway.

They advised us that timescales would be tight and we would have to demonstrate to them that we could complete all works in just four weeks, in time for the opening date of the new head office. We were happy to reassure them that everything would run smoothly.

Plans for this refurbishment were ambitious; it incorporated workshops, office spaces, meetings rooms, reception areas and a machinery plant room. Each area required a unique approach to fire safety given the varying degrees of fire protection needed.

We also had to factor in the impact on fire safety that refurbishments can have to existing infrastructure, making sure everything adhered to safety regulations and individual business requirements. In this instance, we had to re-locate fire panels and other equipment such as call points and smoke detectors. Additional equipment was installed including a range of fire extinguishers and fire safety signage.

Everything went according to plan and the added advantage of being so close to Repacks site proved beneficial during the refurbishment for any ad hoc or last minute requirements.

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How to ensure competency with third-party accreditation

Fire safety is all about protecting life and property. It is a legal requirement for the purchaser of fire safety services to ensure that the person or organisation carrying out the work is ‘competent’.

Fire Safety Services is a third-party accredited Company. Third-party certification involves an independent assessment declaring that specified requirements pertaining to a product, person, process or management system have been met.

Fire Safety Services is accredited by UKAS. The United Kingdom Accreditation Service (UKAS) is the national accreditation body for the United Kingdom. UKAS is recognised by government, to assess the certification bodies that provide certification against internationally agreed standards for testing, inspection and calibration services.

An organisation accredited by UKAS can demonstrate ‘competence’, impartiality and reliability in its ability to deliver results. Accreditation ensures that everyone from specifiers, purchasers, and suppliers to consumers can have confidence in the quality of goods and in the provision of services throughout the supply chain.

Ensuring you use competent suppliers is both a legal requirement and a practical necessity. With such a range of schemes available, you can make sure your specific needs are met. Getting it wrong can be very costly through fines, legal costs, loss of property and loss of business. By seeking out suppliers with third-party certification, the risk is substantially reduced.

See here for more information on understanding third-party certification.

For evidence of our third-party certification, click here to see our certificates and links to our accreditation body websites for more information on what each accreditation covers. Also, on this page you can watch a very informative video produced by the Fire Industry Association (FIA) which explains how third-party certification can benefit you and your business.

A fire extinguisher for every situation

It’s often a surprise to customers to discover that there are so many fire extinguishers options to choose from – did you know there are over 40 variants?

The modern portable fire extinguisher has come a long way since its invention in 1818 by British captain George William Manby. His version was a copper vessel containing 3 gallons of pearl ash solution in compressed air.

Today’s most common types of extinguisher use water, foam, dry powder, carbon dioxide and wet chemicals. Which one you install depends on how it will be used. Here are some common examples.

Water / water spray: only suitable for class A fires caused by the combustion of solid materials (mainly) e.g. wood, paper, textiles etc

Foam: its full name is aqueous film forming foam (AFFF) and is ideal for class A fires (Solid combustible materials) and class B fires (flammable liquids)

Dry powder: this is a versatile material and is suitable for class A, B & C fires, often referred to as ‘mixed risk environments’. A dry powder extinguisher can be used to control fires caused by flammable liquids and flammable gases such as propane, methane, hydrogen and natural gas. Also ideal for dealing with electrical hazards.

Carbon dioxide: CO2 is harmless to electrical equipment, which makes it a popular choice for modern offices where electronics must be preserved if possible. Suitable for class B fires.

Wet Chemical: Suitable for class A fires (Solid combustible materials) and class F Fires (commercial cooking oils)

All of our work complies to British Standards – BS5306-3:2009 & BS5306-8:2012.

Click here to download our handy ‘Common fire extinguishers and suitability guide

For more information on our experience with fire extinguishers read our blog

Our blog is designed to give you a greater understanding about fire safety and how our services can help you. All of our blog posts are written by members of our team who have vast experience in specific aspects of fire safety, so you can be sure that the information you are reading comes from a qualified source.

For posts specifically about fire extinguishers – click here

Regional Coverage

Need further information or would like to speak to one of our sales department?

Call our head office on: 08000 234114 or email at

East Anglia

Covering: East Anglia & South East

East Midlands

Covering: East Midlands, North East & Scotland

West Midlands

Covering: West Midlands, South West, North West & Scotland


Covering: South & London

Our products & services extend to everything you require to keep your business compliant with todays legislations:

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